Russia by Locals: Payment Rules and Conditions

General Payment Conditions


Payment by Credit Cards

Payment by credit cards is carried out through ALFA-BANK JSC.

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VISA, MasterCard, MIR cards are accepted.

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The payment service via the Internet is carried out in accordance with the Rules of the international payment systems (Visa, MasterCard and the MIR Payment System) on the principles of confidentiality and security of payment, for which the most modern methods of verification, encryption and data transfer through closed communication channels are used. Bank card data is entered on the secure payment page of ALFA-BANK JSC.

For payment by credit card and other issues related to the operation of the site, you can contact the following number: +7 (495) 997-12-75.

The personal information you provide (name, address, phone, e-mail, bank card number) is confidential and not subject to disclosure. Your credit card information is transmitted only in encrypted form and is not stored on our Web server.

The return policy

When paying with cards, cash refunds are not allowed. The return procedure is governed by the rules of international payment systems.

The procedure for the return is regulated by article 26.1 of the federal law “On the Protection of Consumer Rights”.

To return money to a bank card, you need to fill out the "Money Refund Application", which is sent upon request to the email address and send it along with a copy of the passport to tours@russiabylocals.com.

The refund will be made to the bank card within 21 (twenty one) business days from the date of receipt of the "Application for the return of funds" by the Company. 

To return money from operations made with errors, it is necessary to apply with a written application and attach a copy of the passport and receipts / receipts confirming the erroneous write-off. This must be sent to tours@russiabylocals.com

The refund amount will be equal to the amount of the purchase. The term for consideration of the Application and the refund begins from the moment the Company receives the Application and is conducted in business days excluding holidays / weekends.

Bank Details

Company Name

   Russia by Locals, LLC

ИНН

   7728168971

OGRN

   1027700067328

Adress

   Address: Ul.Grina,D.1, C.2 OF.69 Moscow, Russia, 117216

Phone Number

   +7495-997-1275

e-mail:

   tours@russiabylocals.com